Courtyard by Marriott Houston Northwest

I had the WORST day, I thought I had booked an extra room for my parents but due to technical issues, it didn't process. Thankfully, we had KAT and she is AMAZING! She was so sweet, kind, and funny and picked my mood back up. I believe she works at the bar and front desk, but whatever you guys do, DONT LET KAT GO! She is your star! <3

I drive past several other Marriott properties to stay here. They remember me, upgrade me whenever possible, and I haven't had any issues with over 20 stays here.

The hotel is nice. Samra and Aaron at the front desk are very helpful. Our room was on ground level and had a sliding door and outdoor furniture….fabulous! Unfortunately, as nice as the hotel is, the pool has been shut down by the Health Department. It has been shut down for a while. The website still lists a pool as an amenity. For all of you visiting Houston and expect a pool, call before booking. If the owner is reading this review, please remedy the pool problem.

We were here for my daughters wedding, The staff here were super helpful, went way above and beyond.. the rooms were good.. had a few issues with the staff keeping our breakfast buffet stocked, but was pretty good overall..

The location of the hotel is great. You have quite a bit of restaurants and other business surrounding the hotel. The room was nice, however it had the old AC unit inside for me that seems a little outdated. We didn’t have much interaction with staff but each morning we left someone greeted us.

We stayed here for a week for our wedding on September 6th. The hotel was a preferred partner of our venue (The Springs in Cypress), just 1.6 miles away, and offered a complimentary shuttle, meals with the rooms, and a free suite upgrade if we filled our block. With ~100 out-of-town guests, this was a destination wedding, and most stayed here. Booking & Arrival: Ruth was phenomenal. She coordinated our room block, helped when family struggled with booking, and allowed us to ship wedding packages ahead of time. Check-in was smooth, our suite was ready, and everything arrived without issue. Breakfast Issues: We were told we could order freely from the Bistro menu before the continental breakfast started Friday. But Tuesday and Thursday, staff insisted we weren’t on the list. Wednesday was the worst—an attendant argued with me until I had to call Ruth, who had to call her to fix it. Even then, we were handed a limited menu. It was frustrating and time-consuming. Once Friday hit, the continental breakfast was great, though the attendant didn’t restock often. Kat’s Above-and-Beyond Care: Kat introduced herself midweek and was a lifesaver. After housekeeping threw away our custom shipping boxes, she had staff retrieve them from the dumpster. She also drove the shuttle and handled both sides of our families with grace. Multiple guests praised her kindness and patience. Gift Mishap: We left a gift and letter in our officiant’s room (211) with Kat, who locked it to prevent reassignment. But the front desk attendant—same one from the breakfast issue—insisted he hadn’t been moved. Later, a different staff member confirmed he had been moved to 215 and the gift had been found in 211. Because of this error, our officiant never received the gift or letter meant for before the ceremony, and we had to mail it after—costing us over $30 and ruining a meaningful moment. Final Thoughts: Despite the issues, Ruth and Kat made our stay feel cared for. Ruth’s coordination and Kat’s compassion were the highlights. If we return, we’ll go straight to them. They’re the reason our experience was more positive than negative.

Service is phenomenal! We were so blessed to find this place. We booked last minute and we were able to check in very quickly with zero complications. The first thing I noticed was how inviting the lobby is. Beautifully decorated, bright and open. The rooms itself are not 100% perfect. Some of the furniture looks well loved. It's definitely been used. However, the rooms are so clean, and fully stocked. The AC works like a beast, the bed is so comfortable, so is the pull out couch. Plenty of space and light and hot water. I would absolutely stay here again and again and again!

Customer service representative was very helpful. Answer all my questions. Was not happy with the sofa sleeper. It was too small. Perfect for a small child. Over all nice visits.